Support services

Main products are supported by a comprehensive aftersales service provided by Baxi Customer Support.

Baxi Customer Support is our award winning service division based in Warwick in the UK. Our customer contact centre is available seven days a week and we have a nationwide network of Gas Safe registered engineers, all trained experts on our products.

Warranty registration

It's important to register your Main products to ensure the warranty is valid.

Register your warranty

Servicing

Your gas boiler should be serviced every year to make sure it is working efficiently, reliably and safely.

Servicing your boiler

Repairs

We understand how important it is to get your boiler up and running quickly if something goes wrong.

Book a repair

Protection plans

Whether your boiler is still in warranty or not, we have a protection plan to suit you.

Find out more

Parts

Always ensure that Baxi Genuine Parts are used when your Main boiler is serviced or repaired because they have been tested and approved for use in our boilers.

Baxi Genuine Parts

FAQs

We’ve answered some of your most frequently asked boiler and heating questions.

Find the answer!

Error codes

Some boiler error codes are easy to resolve yourself. If your boiler displays an error code, we tell you what to do.

What does the error code mean?