Aftersales Services

Aftersales Services

Main products are supported by a comprehensive aftersales service provided by Baxi Customer Support and Baxi Genuine Parts.

Baxi Customer Support is our award winning service division based in Warwick in the UK. We have a nationwide network of Gas Safe registered engineers. Installers and contractors can also call our technical helpline for information and support on our products. Find out more.

Baxi Genuine Parts provides all the parts and spares needed to heat our customers' homes and water throughout the UK. Find out more.

Repairs

Repairs

To book a repair for your Main appliance, call Baxi Customer Support on 0344 871 1545.

Warranty Registration

Warranty Registration

Register your appliance online, under the terms of our warranty, so that in the unlikely event of a breakdown we can help to minimise any inconvenience to you and your family.

Extended Warranty Options

Extended Warranty Options

We offer a range of affordable breakdown plans to help you cope with any potential repair costs. For more information call Baxi Customer Support's insurance partner (Domestic & General) on 0344 481 0559.

Service Overview

Service Overview

Baxi Customer Support engineers are all Gas Safe registered and fully experienced in Main appliances, with a first time fix rate of 95%.

In-warranty Enquiries

In-warranty Enquiries

At Main we pride ourselves on the reliability of our products.  However, if your Main boiler should break down under warranty and if your installer is unable to resolve the fault, you can rely on help from Baxi Customer Support on 0344 871 1545.

Servicing

Servicing

Main recommends that you service your gas appliance annually to keep it working safely and efficiently.  Please read on to understand the benefits of regular servicing.

Parts

Parts

Parts and spares are available from Baxi Genuine Parts on 0344 871 1540 or via their website.

Main Heating is a part of Baxi UK

Main Heating is a part of Baxi UK

Baxi UK have been manufacturing boilers since 1866, and provide support for your Main Heating boilers.

Video guides

Video guides

How to...video guides from Baxi Customer Support. Find helpful videos and printable information on a range of BDR Thermea products.

Main products

Main products

For over 75 years, Main has manufactured domestic gas appliances. Our range includes two Band A boilers.

Spread the cost

Spread the cost

Buy a repair plus a one year boiler breakdown plan and spread the payments.  Phone 0344 871 1545 for details.