Aftersales Services

Aftersales Services

Main products are supported by a comprehensive aftersales service provided by the service divisions of Baxi Group, heateam and interpart.

heateam provides a dedicated customer service contact centre based in Warwick, supported by a national network of over 200 highly skilled engineers.

interpart provides all the parts and spares needed to heat our customers' homes and water throughout the UK.

Repairs

Repairs

To book a repair for your Main appliance, call heateam on 0844 871 1545.

Warranty Registration

Warranty Registration

Register your appliance online, under the terms of our warranty, so that in the unlikely event of a breakdown we can help to minimise any inconvenience to you and your family.

Extended Warranty Options

Extended Warranty Options

We offer a range of affordable breakdown plans to help you cope with any potential repair costs. For more information call heateam's insurance partner (Domestic & General) on 0844 481 0559.

Service Overview

Service Overview

heateam engineers are all Gas Safe registered and fully experienced in Main appliances, with a first time fix rate of 95%.

In-warranty Enquiries

In-warranty Enquiries

At Main we pride ourselves on the reliability of our products.  However, if your Main boiler should break down under warranty and if your installer is unable to resolve the fault, you can rely on help from heateam on 0844 871 1545.

Servicing

Servicing

Main recommends that you service your gas appliance annually to keep it working safely and efficiently.  Please read on to understand the benefits of regular servicing.

Parts

Parts

Parts and spares are available from interpart on 0844 871 1540 or via their website.

Opening hours

Opening hours

heateam is open 363 days a year.  Mon-Fri 8am-6pm, Sat and Sun 8.30am-2pm.  Call 0844 871 1545.

Main products

Main products

For over 75 years, Main has manufactured domestic gas appliances. Our range includes two Band A boilers.

Top call centre

Top call centre

heateam, has been named as one of the 2009 Top 50 Call Centres for Customer Service following the UK's biggest ever call centre benchmarking exercise.

Spread the cost

Spread the cost

Buy a repair plus a one year boiler breakdown plan and spread the payments.  Phone 0844 871 1545 for details.